Katerina Orfanidi The CX Marketer

Hi, I am Katerina

Customer Experience and Marketing Expert
Virgin Atlantic

My Experience at Virgin Atlantic (2019 to 2021)

Customer Experience Product Manager
Reporting to VP Customer Experience - 2019 to 2021

Key accomplishments:

  • Launched the new A350-900 aircrafts (created showcase and organised the press launch event).
  • Created a Product Showcase, putting together a mini museum of every VA product
  • Spearheaded the cabin sustainability project to replace onboard products with eco-friendly alternatives and designed and launched new onboard amenity kits that won eight industry awards.
  • Worked on the development of the Booth concept for the leisure fleet A350s
  • Re-launched the Mumbai route and covered the first outbound and return flights.
  • Recognized with the Anita Gittelson “Travel Innovator of the Year” award (2019).
  • Nominated as an IncREDible from my peers, the internal recognition awards celebrating outstanding performers and teams.

Highlights

Other Experience

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